Warranty

Ⅰ. Warranty Scope

This replacement and repair policy applies to most of home products purchased on Lmplx. Under the following conditions, users can enjoy the replacement service.

Low prices and clearance items are not covered by warranty

Ⅱ. Warranty Conditions

1. Quality issues

If quality problems occur during the normal use of the product and are identified by Lmplx's professional staff as quality defects of the product itself, including but not limited to substandard materials, process flaws, and functional failures. The determination of quality issues will be based on relevant national standards, industry specifications, and Lmplx's internal quality inspection standards.
For example, in cases such as broken structural parts of the product, the product being unable to start normally, severe fading or damage of the product, and excluding the influence of man-made damage and force majeure factors.

2. Within the warranty period

Users need to submit a replacement application within the product's specified warranty period. The product's warranty period is six months from the date of purchase.

3. Product appearance and packaging integrity

The product appearance should have no obvious traces of man-made damage, such as severe scratches, dents and deformations, and unauthorized alterations.

The original packaging of the product (including the packaging box, instructions, accessories, etc.) should be complete and not seriously damaged to facilitate the replacement operation and secondary sales. If the original packaging is missing or seriously damaged, it may affect the review result of the replacement application or require the user to bear the corresponding packaging cost.

III. Warranty Process

1. Application stage

After discovering that the product meets the replacement conditions, the user needs to contact the Lmplx customer service team as soon as possible by email to apply for a "replacement".

Provide relevant information as prompted by the customer service team, including order number, product name, model, purchase date, problem description, contact information, etc., and upload clear photos or videos showing the product problem (if necessary). This information will help us quickly understand your problem and conduct review and processing.

2. Review stage

Lmplx's after-sales team will conduct a review within 1 to 3 working days after receiving the replacement application. After-sales personnel will evaluate the product problem based on the information and photos, videos and other materials provided by the user to determine whether it meets the replacement conditions.

During the review process, they may further communicate with the user and request supplementary relevant information or provide a more detailed description of the product problem. The user should actively cooperate with the after-sales personnel to smoothly complete the review.

If the review is passed, the after-sales personnel will confirm the replacement matter with the user by email and inform the user of the subsequent replacement process and estimated processing time.

If the review is not passed, the after-sales personnel will explain in detail the reasons for not passing and provide other solutions according to the specific situation, such as repair suggestions (if the product can be repaired and the user is willing to accept the repair service), compensation discount suggestions (if the product can be compensated and the user is willing to accept the compensation service), or explain relevant policies.

3. Replacement arrangement stage

For replacement applications that are approved, Lmplx will arrange the replacement according to the product inventory situation and the user's location.

If there is the same new product in stock, we will arrange shipment for the user as soon as possible. The shipping method will be the same as when the user purchased the original product (such as logistics transportation), and we will provide the user with the corresponding logistics tracking number so that the user can track and query the cargo transportation progress.

Before shipping, we will conduct strict quality inspections on the replaced product to ensure that the shipped product is of qualified quality and without any flaws.

If there is currently no same product in stock, we will negotiate with the user to replace it with another product of equal value or similar style. During the negotiation process, we will introduce the characteristics and performance of the alternative product to the user in detail to ensure that the user fully understands and agrees to the replacement plan before proceeding.

If the user does not agree to replace it with another product, they can choose to wait for the original product to be restocked and then replace it. We will inform the user of the estimated restocking time. During this period, the user can keep in touch with us at any time to understand the restocking progress.

4. Product handover stage

After receiving the replaced product, the user should inspect and accept it in a timely manner. The inspection content includes whether the product's appearance, model, and specification are consistent with the original order, whether the product can be used normally, and whether it comes with complete accessories and instructions.

If the user has no objections to the replaced product, they should confirm receipt when signing. After signing, it is regarded as the user has accepted the replaced product, and this replacement service is completed.

If the user finds that the replaced product still has quality problems or is inconsistent with the original order, they should immediately refuse to accept it and contact Lmplx's customer service staff. We will handle it for the user again according to the actual situation, such as re-arranging the replacement or negotiating other solutions.

Ⅳ. Responsibilities and Obligations

1. User's responsibilities and obligations

Users should apply for replacement in a timely manner according to the specified process after discovering product problems and provide true, accurate, complete information and relevant supporting materials.

During the replacement process, users need to cooperate with Lmplx's work, such as providing necessary assistance and packaging and mailing the product as required (if necessary).

For the replaced product, users should use and maintain it correctly according to the product's instruction manual to avoid quality problems due to improper use.

If the replacement application cannot be passed or there are problems in the replacement service due to the user's own reasons (such as providing false information, man-made damage to the original product or replaced product, etc.), the user needs to bear the corresponding responsibilities and consequences.

2. Lmplx's responsibilities and obligations

Lmplx should ensure the fair, just, and transparent implementation of the replacement policy and provide users with high-quality after-sales service.

After receiving the user's replacement application, it should conduct review and processing in a timely manner and provide replacement service for the user according to the agreed time and method.

Ensure that the replaced product is of qualified quality and its performance is consistent with or better than the original product (such as replacing it with an alternative product of equal or higher value).

For questions and doubts raised by users during the replacement process, they should answer patiently, provide a good customer service experience, actively solve the problems encountered by users, and safeguard the legitimate rights and interests of users.

Ⅴ. Other Matters

1. This replacement and repair policy only applies to products purchased on Lmplx. For the same brand products purchased through other channels, the replacement policy may be different. Please refer to the policy of the actual purchase channel.

2. Lmplx reserves the right of final interpretation of this replacement and repair policy. In case of any matters or policy adjustments, relevant information will be announced on the website in a timely manner. Please pay attention.

3. When purchasing products, users should carefully read this replacement and repair policy and properly keep the purchase vouchers (such as order screenshots, invoices, etc.) so that they can smoothly enjoy after-sales service when replacement is needed.

Through the above warranty, we are committed to providing users with convenient, efficient, and satisfactory after-sales service, so that users can be more at ease when purchasing home products. If you have any questions about this policy or need to further understand relevant information, please feel free to contact our customer service team at any time, and we will serve you wholeheartedly.

Please keep contact with us. This is our customer service information below:

Tel: +85257451684

Eamil: support@lmplx.uk